Privacy policy
At Grans, we believe that trust is just as important as the quality and purity of the food we bring to your table.
This Privacy Policy explains what information we may collect, why we collect it, how we use it and the choices available to you when you interact with Grans online.
5.1 Information We Collect
Personal Information
When you place an order, create an account, contact us, subscribe to communications or use certain website features, we may collect information such as:
- Full name
- Email address
- Phone or mobile number
- Billing information where applicable
- Delivery address
- Account information
- Information provided when contacting customer support
Order and Transaction Information
When you purchase from Grans, we may collect:
- Products purchased
- Order value
- Order date and time
- Delivery details
- Order status
- Payment status
- Customer communications relating to the order
5.2 How We Use Your Information
Order Processing and Customer Service
- Confirm and process orders
- Arrange delivery
- Communicate order updates
- Provide customer support
- Process eligible refunds, replacements or exchanges
Communicating With You
We may use your contact information to respond to questions, requests, complaints or feedback and to send service-related communications such as order confirmations or delivery updates.
Marketing and Promotions
With your consent where required, we may send information about Grans products, special offers, discounts, seasonal campaigns, new launches, events and other updates.
You can unsubscribe from promotional communications at any time by using the unsubscribe option provided or by contacting Grans.
Improving Grans
We may use website and customer information to understand customer preferences, improve products and services, enhance the website, analyze performance and develop a better online shopping experience.
5.3 Third-Party Service Providers
Grans may use third-party services that support the operation of the online store, including ecommerce hosting, courier and delivery services, analytics, marketing tools, customer-review services and communication platforms.
Information may be shared with these providers only where reasonably necessary for them to perform the relevant service, subject to their own terms and privacy practices.
5.4 How We Protect Your Information
Grans takes reasonable steps to protect personal information against unauthorized access, misuse, alteration, disclosure or loss.
- Secure website connections
- Access controls
- Secure transaction processing where applicable
- Restricted access to customer information
- Appropriate technical and organizational safeguards
No method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
5.5 Cookies and Tracking Technologies
The Grans website may use cookies and similar technologies to improve browsing experience and understand how visitors interact with the website.
- Cookies may help us:
- Remember preferences
- Improve website functionality
- Understand website traffic
- Measure marketing performance
- Provide a smoother shopping experience
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website features or functionality.
5.6 Changes to This Privacy Policy
Grans may update this Privacy Policy from time to time as our online services, business practices or requirements evolve.
Any updated version will be published on the website with a revised “Last Updated” date.
5.7 Talk to Grans
For questions, concerns, requests or complaints regarding this Privacy Policy or the handling of personal information:
- Email: hello@grans.pk
- WhatsApp: +92-320-4111777