Shipping policy

Delivering Grans goodness to your doorstep, across Pakistan.

2.1 Shipping Charges

  • Flat shipping charge: Rs. 250 per order across Pakistan.
  • Free shipping is currently not available.
  • The applicable shipping charge is added to the order at checkout.

2.2 Delivery Coverage

Grans delivers throughout Pakistan, subject to PostEx or other courier service availability at the destination.

2.3 Order Processing

Orders are normally processed and prepared for dispatch within 24 hours of being placed.

Processing may take additional time during weekends, public holidays, promotional campaigns or periods of unusually high order volume.

2.4 Estimated Delivery Time

Estimated delivery times begin after the order has been processed and handed over to the courier.

  • Lahore: generally 24 - 48 hours after processing and dispatch.
  • Outside Lahore: generally 3 - 4 working days after processing and dispatch.

These timelines are estimates and may vary because of public holidays, weather, courier delays, remote-area requirements, security conditions or other circumstances beyond Grans’s reasonable control.

2.5 Delivery Partner

Grans currently uses PostEx for order delivery across Pakistan. Once an order is dispatched, the courier may contact the customer using the phone number provided with the order.

2.6 Cash on Delivery (COD)

Grans currently offers Cash on Delivery (COD) for online orders. The customer pays the order amount to the courier at the time of delivery.

Please ensure that:

  • Your name and delivery address are complete and accurate.
  • Your phone number is active and reachable.
  • Someone is available to receive and pay for the order.
  • You inspect the package at delivery and contact Grans promptly if there is an issue.

2.7 Delivery Delays

Occasional delays may occur because of severe weather, public holidays, courier disruptions, incorrect or incomplete delivery information, remote-area delivery or unexpected logistical or operational issues.

Grans will make reasonable efforts to assist customers with delivery-related issues.

2.8 Incorrect or Incomplete Delivery Information

Customers are responsible for providing an accurate delivery address and active contact number.

If delivery fails because of an incorrect address, incomplete information or the customer being unavailable, additional delivery arrangements or charges may apply if re-dispatch is requested.

2.9 Damaged or Compromised Packages

Grans takes care to pack products securely before dispatch.

If a package arrives visibly damaged, opened, leaking, incorrect or otherwise compromised, contact Grans within 24 hours and provide the order details together with clear photographs of the package and products.

Claims will be reviewed under the Grans Return & Refund Policy.

2.10 Talk to Grans

  • Email: hello@grans.pk
  • WhatsApp: +92-320-4111777